Description
CAREER OBJECTIVE:
I wish to build up my career in a field where I have the opportunity to develop my expertise, knowledge, cognition & experience. I want to work in a field where I may work for long days so that I can be a master of that field.
WORK EXPERIENCE:
1. Sr. Executive Product Management (Intel & HP) & support (From 01.11.2013 to till now).
Employer: Smart Technologies (BD) Ltd.
Company Location: 156 (New) Lake Circus, Kalabagan, Dhaka-1205.
(Marketing Division)
Job Responsibilities:
· Managing the entire product line life cycle from strategic planning to tactical activities.
· Analyze market requirements for current and future products by conducting market research supported by on-going visits to customers and non-customers.
· Analyzing potential partner relationships for the product.
· Define the product strategy and roadmap.
· Monitor & coordinate the entire sales team and target.
· Ensure stock availability to achieve the targeted sales score.
· Set pricing to meet revenue and profitability goals.
· Deliver a monthly Sales forecast and Order Planning to PM.
· Analysis weekly branch sales reports and distribute product accordingly.
· Organize events such as product launches, exhibitions, road shows, seminars etc.
· Prepare and submit ASPEN sales thorough report by using ERP for all HP products (Laptop, Desktop,
Monitor, Server, Printer, Toner, Cartridge) to HP Global e: Business Operations, Bangalore weekly.
· Prepare and analysis Daily, Weekly, Monthly, yearly sales report and submit to GM.
· Maintain communication with Dealers.
· Handle complex and escalated customer service issues & Support to end user for RMA issues.
· Receive & keep record All Purchase invoices from Principle Company (HP, INTEL).
·
·
·
2. Call Center & Customer support Agent ( Only Australia) : (From 01.07.2010 to 31.10.2013)
Employer: Penta Group Pty Ltd (226 south Pirerbag, mirpur dhaka-1216).
(Customer care Division)
Job Responsibilities:
· Receive customers Call and Inquiry.
· Take order, payment and delivery details from customer over the Phone.
· Process the order and booking Courier Company (Couriers please, Fast way, DHL).
· Provides timely, accurate and complete delivery information to Customer.
· Co-ordinate and manage customer service projects and initiatives.
· E Marketing (email, Data collecting, writing blog and contents).
· Update data on company Website.
· Serving customers with a positive attitude & confirming customers’ satisfaction
· Leading of an individual department& maintaining liaison with other department.
· Product requisition & receiving product from central service authority.
Maintaining product inventory in systematic manner.
LANGUAGE PROFICIENCY
±Have knowledge in writing & speaking in Bengali.
±Have knowledge in writing & speaking in English.
PERSONAL STRENGTH:
Ø Self-Motivated & Hard Working.
Ø Communicative &Team Work Capabilities.
Ø Environmental Awareness, Punctuality & Honesty.
Ø Positive & “CAN DO” attitude.
EDUCATIONAL QUALIFICATIONS:
v M.S.S.(2010 Held in 2013)
Subject & Result : Political Science (1stclass)
Institution : Eden Mahila College under National University
v B.S.S.4 Years Honor’s(2009 Held in 2011)
Subject& Result : Political Science (2nd Class)
Institution : Eden Mahila College under National University.
v H.S.C(2005)
Group& Result : Business Studies (GPA 4.6 out of 5)
Institution : Kallyanpur Girls School and college under Dhaka Education Board.
v S.S.C(2002)
Group& Result : Science (GPA 3.50 out of 5 without fourth Subject)
Institution : Model Academy under Dhaka Education Board.
COMPUTERKNOWLEDGE:
MS Office 97, 2000, 2003, 2007 and Office XP.
· Computer Application with MS office, Networking & Hardware Maintenance
Advance Excel (P-vote).
· Graphics design course (3 months)
· Nature @1 Spoken & Phonetics course from S@ifurs (Dhanmondi Branch), IELTS course is ongoing.
PERSONAL DETAILS:
Father’s Name : Md. Abul Bashar
Mother’s Name : Parul Begum
Date of Birth : November 02, 1987
Gender : Female
Marital Status : Single
Nationality : Bangladeshi
Religion : Islam (sunni)
Permanent Address : Vill-Kasalia, P.O- Mochna, P.S- Mukshedpur, Dist- Gopalgong.
Current Location : Dhaka