Education

East West University

2002-2005 Marketing, MBA

Experience

SAMSUNG MOBILE, FDL Bangladesh

2014 Head of Sales

>> Owning the vision to by providing clear leadership and direction to the National Distributor of Samsung Mobile in Bangladesh.

>> Assume end-to-end responsibility for effective distribution, managing retails and Flagship outlets across the country. Drive, monitor and achieve business results on daily, weekly and monthly basis.

>> Responsible for in-depth analysis of products and campaigns, including but not limited to product selection, campaign design, pricing, promotion, channel activities, customer loyalty and retention.

>> Own and drive business critical issues/projects and initiatives throughout all levels of business with impending focus to beef-up market share – through building alliance with right partners throughout the Eco-system.

>> Responsible for:
-> Monthly Scheme Plan Design & Execution.
-> Monthly Target setting – Monthly/Quarterly/Yearly.
-> Driving Primary, Secondary and Sell-Out.
-> Ensure Width and Depth of Distribution.
-> Performance review – Sales Team & Channel Partners.
-> Planning, Execution and Evaluation of Consumer & Trade Promotion.
-> Selection, Recruitment and Training of Field-Force.
-> Determining Roles & Responsibility of Field-Force.
-> Stakeholder Management – Principal, Channel Partners, retailers and vendors etc.

Ranks Telecom Limited

2013-2014 Head of Corporate Connect (General Manager)

>> Providing effective leadership & guidance to the team to be # 1 private PSTN operator in the country.

>> Responsible for managing end-to-end business results & portfolio –High Value Key Accounts, Large, Medium and SME.

>> Responsible for in-depth analysis of promotion, channel activities, customer loyalty & retention etc.

>> Drive critical business issues/projects and initiatives to increase market share, revenue and mind share etc.

>> Develop action plan for account management and client relationship through Sales Team & Channel Partners etc.

BG TEL LIMITED (an International Gateway Company)

2012-2013 Head of Carrier Relations (AGM)

>> Responsible for Top-line and Bottom-Line business results of International Gateway Telecom operation.

>> Develop Annual Business Plan, Strategy, Capacity Planning, Reach & Coverage, PR development & management.

>> Formulation and Implementation of Annual Plans along with all other functions by strategy elements

>> Strategy Development for effective Customer Acquisition, Retention, Win Back and Churn Management etc.

>> Develop new Business to enhance revenue growth, Development & Execution at all touch-points and Brand Equity Mgt.

GRAMEENPHONE LTD.

2008-2012 Head of Business Market

>> Manage acquisition, retention & win-back activities of key customers through effective planning.

>> Maintain effective relationship with key Customers to facilitate expanded ARPU & VAS.

>> Coach team mates through different on job & off the job training to develop capacity.

>> Ensure smooth & efficient after sales delivery to customers through aligning stakeholders.

>> Ensure planning & execution of different customer events and activities to achieve business growth.

>> Facilitate re-engineering of the current process & metrics to improve the Turn Around Time (TAT).

>> Undertake market specific special projects i.e., Broad Band, Handset Bundling, Re-connection, Bad Debt Collection etc.

GRAMEENPHONE LTD.

2007-2008 Group Manager

>> Manage acquisition, retention & win-back activities of customers through formulating effective planning.

>> Ensure motivation, cohesiveness & competition within the team through proper target setting & resources allocation.

>> Ensure planning & execution of different customer events and activities to achieve business growth.

>> Facilitate usage of subscriptions and value-added services to counter competition.

>> Ensure smooth & efficient after sales delivery to the Business customers.

GRAMEENPHONE LTD.

2005-2007 Account Manager

>> Manage acquisition, retention & win-back activities of key customers through formulating effective planning.

>> Share product features, demonstration, negotiate and finally close the deal with customers.

>> Rapport building with Key Contact Person and Key Decision Maker of different organizations.

>> Arrange customer interactive events for to build loyalty among customers for long-term business results.

GROUP 4 SECURICOR BANGLADESH (Pvt.) LTD.

2003-2005 Assistant Manager

>> Plan to cater target market through effective Relationship Management with existing and potential customers.

>> Maintain and achieve expected growth in quarterly & annual revenue through effective service portfolio management.

>> Coordinate & align the stakeholders within the Company to ensure smooth and efficient service delivery.

>> Administer the Contracts, Memorandum of Understanding & Service Level Agreement (SLA) from time to time.

RANGS INDUSTRIES LTD.

2001-2003 Officer, Sales & Marketing

>> Prepare and submit sales and collection reports and instruments to reconciliation with accounts time to time.

>> Achieve sales target of Telco & Consumer Electronics through outlets, distributors and retailers.

>> Ensure adequate products and promotional materials at outlets, distributors and retailers points.

>> Attend sales calls, courtesy calls/visits, manage complains and to take rectification measures.

>> Ensure proper distribution, storage, cash reports, refunds, Cheque etc.