Description

Career Objectives :

Seeking for a challenging and responsible career opportunity to use my educational experiences to challenge and increase my skills, to show my creativity and integrity. At the same time to fulfill my desire to work in a competitive environment and being part of a successful organization.

Personal Details :

·         Date of Birth               : 02-10-1992                                          

·         Fathers name              : Md. Mazbah Uddin

·         Mothers name            : Taznin Akter

·         Marital status             : Single

·         Nationality                  : Bangladeshi

·         Height                         : 5’ 2’’

·         Interests                      : Travelling, Meet with new people, reading books, listening                                                                                                   music ,Architectural and Engineering,

Education

Ahsanullah University of Science & technology

2010-2015 DIPLOMA IN ENGINEERING

Viqarunnisa noon school, Dhaka board.

2009 H.S.C. ( Higher Secondary Certificate )

GPA- 4.20

Viqarunnisa noon school, Dhaka board.

2007 S.S.C

GPA- 4.88

Experience

Apogee IT LTD.

March 2013 – Jan 2015 Customer Service Representative

Responsibilities:
• Outbound telesales
• Communicate with clients
• Follow-up with prospects by phone or email on a timely manner
• Obtain new contact names, telephone numbers, and email address of prospects from direct calls and other sources such as websites
• Record and maintain reactions of prospects contacted into the database or CRM after the call
• Maintain a thorough working knowledge of all services offered by Apogee IT.
• Contact businesses by telephone in order to solicit sales for services and create brand awareness
• Explain products or services and prices, and answer questions from customers
• Pre-call planning and research to perform opportunity identification and need analysis at all prospect lev

Bond Catharsis Group

Dec 2012 – Feb 2013 Internship