Description

 

Md. Fahim Alam

House#27 & 29, Flat#301, Road#02, Block- C, Banasree Project

Rampura, Dhaka- 1219, Bangladesh

Home Phone: 88027287863

Mobile: 8801711363885

E-mail: fahim.alam11@gmail.com

 

   

Career Objective:

 

In quest of challenging opportunities in the domain of Sales and Service Operations with a leading organization.

 

Professional Overview:

 

Motivated and self driven professional with more than 5 years experience in Sales, Key Account Management and Customer Service.
 

Known for the ability to build relationships and educate customers, resulting in customer/client satisfactions, retention and most importantly increased sales.
 

Employment History:

 

Executive, Customer Service (5th February, 2012 – Continuing)
 

Avery Dennison Bangladesh Ltd.

Commercial Division

 

Duties/Responsibilities:

 

·         Responsible for handling the customers of leading retailers, such as C&A, Zara Inditex, G Star, Rivers Australia, Sportmaster, La Halle.

·         Successfully co operated the RBO team to meet the APO of C&A in the year of 2012 and 2013.

·         Co operates the sales team to increase the business volume of Pacific Jeans, Chittagong under Factory Service Excellence.

·         Maintain measurable positive customer satisfaction, through prompt accurate response to the following to meet or exceed company requirement.

·         Liaison with both external and internal customer to process orders.

·         Streamline procedures where necessary to meet customer satisfaction.

·         Independently handle tasks such as customer orders from receipt to delivery.

·         Preparation of reports.

·         Dealing customer complaints effectively and efficiently.

 

Achievements:

 

·         Awarded the General Manager’s Award for the achievement in increasing share gain in C&A business by 21% over 2011 by meeting and understanding customers and garnering cross functional support in the year of 2012.

 

Icon Manager, Khulna Region, Level: Executive (2nd June, 2011- 29th September, 2011)
 

Banglalink

Sales

 

Duties/Responsibilities:

·         Responsible for developing the market and increase sales for Icon in Khulna region

·         Manage and develop relationships with potential target group.

·         Identify and establish relationships with the targeted personnel.

·         Find out and meet the “personal buyer value” of the key personnel.

·          Study the formal and informal background (i.e. organizational attachments, lifestyle, peer group etc.) of the key icons.

·         Plan and meet client to maintain and develop relationships and increase additional business.

·         Organize client related events and interactions

·          Provide after sales services.

·          Manage operations for smooth customer services.

 

Officer, Account Development and Services (16th March, 2010 – 31st May, 2011)
 

Avery Dennison Bangladesh Ltd.

Commercial Division

 

Duties/Responsibilities:

Provide customer service
Communicate with the retail brands as well as the local vendors through e-mail and phone
Process customer’s orders and maintain the delivery deadline
Maintain documentation and generate various reports to improve the process efficiency.
Receive payment copy from the customer and forward to the concerned department.
 

Officer (4th September, 2007 – 31st May, 2009)
 

Grameenphone Ltd.

Customer Service Division

 

Duties/Responsibilities:

 

·         Provide one-stop quality Customer Services to ensure positive customer experiences

·         Conducting service awareness and telesales to retain the existing customers and acquire potential customers. 

·         Maintain targeted KPI on a regular basis 

·         To be more caring, reliable, inspiring and friendly with the subscribers to enhance and maintain Grameenphone Brand promise 

·         Capture customer insights, follow-up and escalate critical issues / complaints and provide timely feedback to ensure customer satisfaction

 

 

 

 

Personal Information:

 

·         Father’s Name: Md. Shahe Alam

·         Mother’s Name: Mahbuba Begum

·         Date of Birth: 10th April, 1984

·         Nationality: Bangladeshi by birth

 

 

 

Academic Qualifications:

 

·         Masters of Business Administration

Independent University, Bangladesh

                        Date of Passing: 20th September, 2012, Major: Marketing,

CGPA: 3.03 Out of 4.00

 

·         Bachelor of Business Administration

Independent University, Bangladesh

Date of Passing: 10th July, 2007, Major: Marketing, Minor: Development Communication, CGPA: 2.94 Out of 4.00

 

 

·         Higher Secondary Certificate

Amrita Lal Dey College, Barisal

                        Date of Passing: 6th September, 2001, Division: 2nd, Marks: 58.4 %

 

·         Secondary School Certificate

Barisal Zilla School, Date of Passing: 17th June, 1999, Division: 1st, Marks: 73.2%

 

 

Special Skills:

 

·         Made a print ad and a visual ad of Horlicks for academic purpose

·         Conducted a market research on the relationship between service providers and clients in financial organization for academic purpose.

·         Proposed a business plan to change the concept of condensed milk container in Bangladesh for academic purpose

 

 

 

 

 

 

 

 

 

 

 

Training Summary:

 

Training Title
Topic
Institute
Location
Year
Duration
Professional Customer Management-The Winning Edge
Vital Skills for the Professional CSO
Facilitator: Dr.Upali Mahanama, Avery Dennison Bangladesh Ltd.
Hotel Lake Castel, Dhaka
2010
1 Day
Building and Managing World Class Brands
The steps of establishing a sustainable brand, launching and positioning of brands.
Facilitator: Mr. Jishu Tarafder, Lead Consultant and CEO, Corporate Coach
Prothom Alo Seminar Hall, Dhaka
19th June, 2009
1 Day
 

 

Extra Curricular Activities:

 

·         Played in the Barisal first division cricket league.

 

Personal Skills and Languages:

 

·         Attended IELTS Exam. Band Score: 6.5

·         Very proficient in MS Word, MS Excel, MS PowerPoint, E-mail communications and Internet browsing.

References:

 

Nafiam Maria Chowdhury

Assistant Manager, Customer Service

Avery Dennison Bangladesh Limited

Mobile: 8801755625842

E-mail: nafiam.chowdhury@ap.averydennison.com                                

    

  Md. Fahim Alam

                                                                                   

 

    

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