Description

Abu Sakib Abdullah
Specialist
Self Service & E-Commerce, Digital & Device, Commercial at Grameenphone Ltd.
abusakibabdullah@gmail.com | +8801711081476

Summary
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Social Media & Online is the fastest growing community now. For the very begging of my career, I have developed my skills and knowledge in Product Management, Project Management, Ecommerce, Customer Experience, Content Management, Content Marketing, Vendor Management, E-business, Social Media Presence, Online Sales, Analytic, Small Screen, Online Strategy, Online Self-care, App Management, Service Design and Digital Distribution. I fabricated a proven track record of all those skills and developing them over time through Hard Work, Team Achievement, Flexibility and challenging myself over and over again. I would love to take future challenges to improve all i have till date and to increase and justify my limits.

Experience
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Specialist – Self Service & E-Commerce, Digital & Device, Commercial at Grameenphone Ltd.
July 2015 – Present
Governing self-service, e-commerce and e-forum/community as an acting head of Self Service and Ecommerce. Individually responsible for managing self-care platform both in large and small screen, as well as the core service application of Grameenphone Ltd. Make strategies and take necessary initiatives and decisions to achieve the greater goal of this digitally enhanced company.

Specialist – Digital & Social Media, Customer Experience, Commercial at Grameenphone Ltd.
December 2013 – July 2015 (1 year 8 months)
Design, develop and maintain small screen channel and create market strategy to increase the revenue of those portfolio. Managing online content and drive project to solve critical issues and do necessary revamp. Ensuring a commercially dynamic store through promotions and tools. Globally work with international vendors and content providers. Maintaining internet for all strategies and responsible for company’s image of sharing digital contents through small & large screen.

Senior Executive – Project & Excellence, Implementation, Technology at Grameenphone Ltd.
November 2011 – December 2013 (2 years 2 months)
Controlling every project running by Implementation, Technology and verifying requirements for any projects. Communicate with different vendors, follow-up the process flow, cross check with different ends. Supporting to adopt work environment, compliance, HSSE , IVC requirement as mandated by Technology and/or company management. Organizing and creating events to support any ongoing project. Representing and running of different tasks of Implementation control inside and outside of the organization. Ensuring Page2 smooth project operation by proper follow up and cross functional coordination. Continuous follow up of project targets and relates with the goal.

Senior Executive – Voice of Customer Management, Commercial at Grameenphone Ltd.
January 2011 – November 2011 (11 months)
Solving any internal or external complains or request and giving feedback to valued customer regarding their concern. Providing adjustment regarding any mis-communications and handing non-complaint issues at end of service delivery. Responsible for maintaining company image by assuring solution for all complains.

Customer Manager – Contact Center, Customer Service, Commercial at Grameenphone Ltd
September 2008 – January 2011 (2 years 5 months)
Delivering company policies to the customer. Solving different problems or answering any queries from customer’s end. Achieving small team target in order to achieve overall company goal and maintaining all the KPI of sales and services to improve company profit and service quality.

Local Committee Vice President – Outgoing Exchange at AIESEC
April 2008 – April 2009 (1 year 1 month)
Analyzing the current market of international internship and promoting AIESEC international internship to the youth. Promoting AIESEC to the externals by organizing different events and maintaining team bonding and create team work environment. Working as a project leader of different project.

Manager – Outgoing Exchange at AIESEC
April 2007 – April 2008 (1 year 1 month)
Matching student’s qualifications with company requirement for international internship. Working as a member of organizing committee(OC) of different events. Promoting AIESEC internship to different Universities and reporting day to day activities about exchange to the superior and keeping track of them.

Projects
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Project : Customer 1st App August (Customer Experience, Grameenphone Ltd.)
August 2014 – September 2014
App for employees only to act as a Brand Ambassador of Grameenphone.

Project : GP Store Revamp (Digital & Social Media, Customer Experience, Grameenphone Ltd.)
January 2014 – June 2014
Revamping GP World into the most advance content site of Bangladesh. Increase the capability, look and feel and adaptability with the growing technology.

Project : 3G (Technology, Grameenphone Ltd.)
September 2013 – December 2013
Arranging 3G training for Operations, Technology. Inventory and Logistic Support for 3G launching. Prioritize internal and external issues and follow up with user acceptance time to time for a smooth 3G after launch operation.

Project: Rollout 2012 (Technology, Grameenphone Ltd.)
January 2012 – December 2012
Ensuring 856 site on aired by the end of 2012. Ensuring proper network quality at the end of 2012. Managing regional project managers to make sure their work is going smooth. Taking initiatives to ensure power connections in different sites.

Project: 244 (Implementation, Technology, Grameenphone Ltd.)
December 2011 – December 2011
Implementing 244 site on aired in December’2011. Improving network quality to a certain level, just after the network swap.

Project: CTC Tickets Control (Implementation, Technology, Grameenphone Ltd.)
January 2012 – December 2013
Controlling the solved and unsolved ticket flow through out Implementation, Technology.

Education
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Bachelor of Science, Electronics & Communication Engineering (ECE)
2007 – 2010 | BRAC University
Activities and Societies: International Exchange, HIV Campaign, Talk Show, Film Club, AIESEC, EL PRO Activities, Residential Semester, Bangladesh Studies, Social Volunteer, Indoor and outdoor Sports, Music.
Higher Secondary Certificate (HSC)
2004 – 2006 | Rajuk Uttara Model School & College
Activities and Societies: Peace Rally, Writing Competition, Sports.
Secondary School Certificate (S.S.C)
1994 – 2004 | Rajuk Uttara Model School & College
Activities and Societies: Sports, Science Fair, Bangladesh National Cadet Core, Debate.

Skills & Expertise
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E-business | Online Self-Service | Project Management | Digital Marketing | Ecommerce | Analytics | Social Media| Info graphics | Change Management | GSM | VAS | Content Management | Content Strategy | Small Screen | Telecommunications | Team Management | Core Network | Team Leadership | 2G | Customer Experience | Mobile Devices | Event Management | Market Research | Project Planning | Computer Network Operations | Negotiation | Network Optimization | Telecommunications | Billing | Transmission | CDMA| 3G | GPRS | USSD | Customer Lifecycle | Project Coordination | Customer Insight Management | Presentation Skills

Certifications, Honors and Awards
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STEP (Strive Towards Excellence Program)
May 2015 | Grameenphone Ltd.
Digi Buzz (Monetize Social Media)
April 2015 | SD Asia
Service Design Academy
December 2014 | Telenor Group & Pebble Road
Project Management Foundation
June 2013 | Grameenphone Ltd.
Professional Skill Development Program (PSDP)
July 2010 | BRAC University
Best Employee of the Month
April 2015 | Grameenphone Ltd.
Best Employee of the Month
July 2014 | Grameenphone Ltd.
3G Launch Contributor
December 2014 | Grameenphone Ltd
DIN Certificate
April 2008 | BRAC University
El-Pro Certification
June 2007 | BRAC University
Medal from Honorable Education Minister for HSC
May 2006 | Government Of People’s Republic of Bangladesh
Medal from Honorable Education Minister for SSC
May 2004 | Government Of People’s Republic of Bangladesh

Volunteer Experience
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Local Committee Vice President at AIESEC
April 2008 – April 2009 (1 year 1 month)
Finding suitable international internship for students across the globe. Promoting and creating event for different socially responsible activities.

Languages
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English Full professional proficiency
Bangla Native or bilingual proficiency

Personal Information
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Father M. Habibur Rahman
Mother Firoza Habib
Date of birth 23.06.1988

References
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Zakia Zerin
Director & Asia Head | Global Partnership of SoMe partnerships + Wikimedia Foundation | Telenor
zakia.zerin@telenordigital.com | +88 01711507357

Nasima Begum
Assistant Professor | Department of Zoology | Titumir College | Bangladesh
nasima20begum@gmail.com | +88 01714220000